Privacy Policy

Cloud Education Holdings Private Limited Cloud Education Group Private Limited  Privacy & Data Protection Policy

Governing Law: Nepal

Cloud Education Group Private Limited (“Company”) and its wholly controlled brand Abroadsathi under Cloud Education Holdings Limited (“we”, “our”, or “us”) are committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Data Protection Policy explains how we collect, process, store, and share information when you use our services, websites, or applications (“Services”).

By accessing or using our Services, you explicitly consent to the practices described herein.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information to provide and improve our Services:

• Full name, date of birth, nationality, and contact details (phone, email, address)

• Passport, visa, and travel documentation

• Academic records, certificates, and other educational documents including financials documents

• Payment and transaction information

• Emergency contact details

1.2 Non-Personal Information

We may collect non-identifiable information to optimize user experience:

• Device information (IP address, browser type, operating system)

• Usage data (interactions, clicks, page views)

• Cookies and analytics to improve Services

2. How We Use Your Information

Your personal data may be used for purposes including, but not limited to:

• Providing educational guidance, enrolment support, and visa services

• Processing applications and liaising with educational institutions or immigration authorities

• Communicating updates regarding your applications

• Complying with legal, regulatory, and institutional obligations

• Personalizing and improving our Services

3. Sharing and Disclosure

We may share information with:

• Educational institutions or program providers to facilitate enrolment

• Immigration authorities or government agencies for visa processing

• Authorized partners, service providers, or affiliates for operational purposes

• Legal authorities as required by law

Note: We do not sell, rent, or trade your personal information.

4. Data Retention

• Your personal information will only be retained as long as necessary for providing Services or as required by law.

• Upon completion of Services, documents may be securely destroyed unless legally or contractually required to retain them.

5. Data Security

• We implement administrative, technical, and physical safeguards to protect your information.

• No method of electronic storage or transmission is 100% secure; therefore, absolute security cannot be guaranteed.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information

• Withdraw consent for data processing (subject to legal obligations)

• Request deletion of information where permitted by law

• Raise concerns about our privacy practices via direct contact

7. Cookies and Tracking Technologies

• Cookies may be used to enhance your experience and track website performance.

• You may disable cookies in browser settings, but this may affect functionality of some Services.